Outlook Search Issue

Symptoms:

When you search in Microsoft Outlook, no search results were returned.

Cause:

This issue occurs because the Windows registry contains search-related data that is invalid. This causes Outlook data not to be indexed. Please check the below event log to confirm this.

1.      Start->Run and type eventvwr

2.      Select Application Log and search for the Event ID 3036

3.      If you found the below error log then there is corrupted search related registry value and need to follow the below step to fix this issue permanently.

Resolution:

Step 1: Rename the registry key to disable it

1.      Exit Outlook.

2.      Click Start, type regedit.exe in the search box, and then press Enter.

3.      Locate and then click the following subkey in the registry: HKEY_CLASSES_ROOT\CLSID\{9E175BAF-F52A-11D8-B9A5-505054503030}

4.      On the Edit menu, click Rename.

5.      Change the name of the subkey to the following:

{9E175BAF-F52A-11D8-B9A5-505054503030}.bak

6.      Exit Registry Editor.

Step 2: Create a new Outlook profile

1.      In Control Panel, click Mail, and then click Show Profiles.

2.      On the General tab in the Mail dialog box, click Add.

3.      In the New Profile dialog box, type a new profile name, and then click OK.

4.      In the Add New Account dialog box, type your email account information, and then click Next.

5.      After your account is successfully configured, click Finish.

6.      Click Always use this profile, select the new profile, and then click OK.

7.      Start Outlook.

8.      Wait for the new Outlook profile to fully sync and index the items from the user's mailbox. This may take several hours, depending on the size of the mailbox.